Online Reputations: Comparing Hospital- and Patient-Generated Ratings in Academic Otolaryngology
| Autor: | Lindsay Sobin, Nicolette Jabbour, Sarah Schmoker, Matthew L. Rohlfing, Claire M. Lawlor, Krystyne Basa, Lauren F. Tracy, Jeremiah C. Tracy, Jessica R. Levi |
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| Rok vydání: | 2021 |
| Předmět: |
Male
medicine.medical_specialty Physician-Patient Relations 020205 medical informatics business.industry 02 engineering and technology General Medicine Hospitals United States 03 medical and health sciences Otolaryngology 0302 clinical medicine Patient satisfaction Otorhinolaryngology Patient Satisfaction Family medicine Otolaryngologists 0202 electrical engineering electronic engineering information engineering medicine Physician demographics Humans Female 030223 otorhinolaryngology business |
| Zdroj: | The Annals of otology, rhinology, and laryngology. 130(12) |
| ISSN: | 1943-572X |
| Popis: | Objectives: This study compares hospital-generated online ratings to patient-generated online ratings in academic otolaryngology and evaluates physician factors influencing these results. Methods: Websites of academic otolaryngologists were assessed for inclusion of hospital-generated Press Ganey surveys. Corresponding scores on Healthgrades and Vitals.com were identified via internet search. Hospital ratings were compared with patient-generated ratings, including score, demographics, and number of ratings. All data was collected between July 15th 2019 and August 22nd 2019. Results: 742 academic otolaryngologists with hospital-generated ratings were identified. Mean hospital-generated rating was significantly higher ((4.70, 95% CI 4.69-4.72) than patient-generated rating (Vitals:4.26, 95% CI 4.18-4.34, and Healthgrades:4.02, 95% CI 3.87-4.18; P 20) was associated with male gender, professor ranking, and >30 years in practice ( P 30+ years in practice ( P = .023). Across all platforms, comprehensive otolaryngologists and neurotologists/otologists were rated lower in comparison to other specialties (PGS: P Conclusion: Hospital-generated ratings yield higher mean scores than patient-generated platforms. Between sources, Healthgrades.com scores were lower than those of Vitals.com . Professors with >30 years of practice generated more reviews in patient-generated ratings, and these physicians were generally rated lower. Access to patient-generated ratings is universal and physicians should be aware of variability between online rating platforms as scores may affect referrals and practice patterns. |
| Databáze: | OpenAIRE |
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