South African foodservice quality: inpatient’s perceptions
| Autor: | Alufheli Edgar Nesamvuni, Lindiwe Julia Ncube |
|---|---|
| Rok vydání: | 2019 |
| Předmět: |
Adult
Male medicine.medical_specialty Adolescent Normal diet Attitude of Health Personnel 030309 nutrition & dietetics media_common.quotation_subject South Africa Young Adult 03 medical and health sciences 0302 clinical medicine Patient satisfaction Food Service Hospital Residence Characteristics Perception Health care Humans Medicine Quality (business) 030212 general & internal medicine media_common 0303 health sciences Cultural Characteristics business.industry Health Policy Middle Aged medicine.disease Quality Improvement General Business Management and Accounting Malnutrition Cross-Sectional Studies Patient perceptions Patient Satisfaction Family medicine Public hospital Female Empathy business |
| Zdroj: | International Journal of Health Care Quality Assurance. 32:447-458 |
| ISSN: | 0952-6862 |
| Popis: | Purpose The purpose of this paper is to assess patient perceptions regarding South African hospital foodservice quality. Design/methodology/approach In total, 419 questionnaires were administered to surgical and medical inpatients consuming a normal diet in six South African provinces. A number of 23 urban and 10 rural hospitals were sampled. Inpatients were surveyed for their opinions on hospital foodservice quality with a view to improving meals and food delivery processes. Findings Results revealed lower patient satisfaction with aspects relating to foodservice reliability. Among other issues, inpatients were not informed about meal times (overall median=0), had to wait longer than expected for their meals and were not informed about delays (overall median=2). Menu items were not explained to inpatients (overall median=0), and inpatients were not informed about nutritional values (overall median=0). Consequently, patients opined that they were not willing to use the hospital foodservice in future (overall median=2). Originality/value To identify South African healthcare issues that need improvement, it is necessary to establish where to act. These findings create awareness among authorities and hospital managers to consider patient perceptions when they review and try to improve public hospital foodservice quality, which could also assist in ensuring improvement in food consumption levels, thereby combating South African hospital malnutrition. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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