How to manage and model unstructured business processes: A proposed list of representational requirements
| Autor: | Allah Bukhsh, Zaharah, van Sinderen, Marten, Sikkel, Klaas, Quartel, Dick, Obaidat, Mohammad S., Cabello, Enrique |
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| Jazyk: | angličtina |
| Rok vydání: | 2019 |
| Předmět: |
Flexibility (engineering)
Process management Business process business.industry Computer science CMMN BPMN 02 engineering and technology Case management model and notation Case management Notation Business Process Model and Notation Business process management Intervention (law) 020204 information systems 0202 electrical engineering electronic engineering information engineering 020201 artificial intelligence & image processing Unstructured business process Flexibility Set (psychology) business Business process model and notation |
| Zdroj: | E-Business and Telecommunications: 14th International Joint Conference, ICETE 2017, Revised Selected Paper, 81-103 STARTPAGE=81;ENDPAGE=103;TITLE=E-Business and Telecommunications E-Business and Telecommunications ISBN: 9783030110383 ICETE (Selected Papers) |
| Popis: | Recent advancements in technology have enabled businesses to automate their structured business processes, thus requiring minimum intervention from end-users. This has shifted attention towards less structured processes, which are ad-hoc, often undocumented and demand frequent human decision-making. These processes are referred to as Unstructured Business Processes (UBP). Currently available tools and technologies are mainly focused on structured processes and therefore not optimally suited for management of UBP. With a representative example, we performed an experiment to compare and assess the ability of existing process support paradigms, i.e. Business Process Management and Case Management, to manage UBP. Moreover, we also investigated the limitations of Business Process Model and Notation (BPMN) and Case Management Model and Notation (CMMN) for modeling UBP. Based on our findings, a set of requirements are derived that are needed for optimally managing and modeling UBP. These requirements allow to express end-to-end business processes while providing flexibility for run-time changes. The requirements are also demonstrated with a possible extension of BPMN. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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