Adoption of enterprise social networking: Revisiting the IT innovation adoption model of Hameed et al
| Autor: | Sarah Beyrouthy, Nicolas Lesca, Céline Perea, Marie-Laurence Caron-Fasan |
|---|---|
| Přispěvatelé: | Centre d'études et de recherches appliquées à la gestion (CERAG), Université Grenoble Alpes (UGA) |
| Rok vydání: | 2020 |
| Předmět: |
Information Systems and Management
Knowledge management business.industry Business process Strategy and Management User involvement 05 social sciences General Engineering It innovation Management Science and Operations Research 050905 science studies [SHS]Humanities and Social Sciences Adoption model 0502 economics and business Industrial relations 0509 other social sciences business Research question 050203 business & management Qualitative research |
| Zdroj: | Journal of Engineering and Technology Management Journal of Engineering and Technology Management, Elsevier, 2020, 56, pp.101572-. ⟨10.1016/j.jengtecman.2020.101572⟩ |
| ISSN: | 0923-4748 |
| DOI: | 10.1016/j.jengtecman.2020.101572 |
| Popis: | Enterprise social networking (ESN) is still an underused IT innovation; although its advantages are widely recognized, its adoption remains a challenge. This research aims to study the characteristics involved in the adoption process of ESN by using the integrative conceptual model of Hameed et al., which combines the individual/organizational dimensions of adoption with the three-phase adoption process dimensions (i.e., pre-adoption, adoption, and post-adoption). Based on exploratory qualitative research, our research question is twofold: What are the specific characteristics of the adoption of IT innovation involved in the adoption of ESN? What new insights into the adoption of IT innovation does ESN reveal? We identify that “security”—already well known as a characteristic of the IT innovation factor that influences adoption—is a characteristic of the organizational factor too. Eighteen characteristics identified are in line with the conceptual model but not present in the corresponding phases of the adoption of IT innovation. In terms of the innovation factor, we identify that “compatibility” and “security” are new characteristics in the pre-adoption phase, and that “business process re-engineering” is a new characteristic in the pre-adoption and adoption phases. Regarding the organizational factors, we identify that “image” and “information-sharing culture” are new characteristics in the pre-adoption phase, and that “security” is a new characteristic in all three phases. For the environmental factor, we identify that “partners support” is a new characteristic of the post-adoption phase. Finally, for the user acceptance factor, we identify that “perceived usefulness” and “attitude towards use” are new characteristics in the pre-adoption phase, “perceived playfulness” is a new characteristic in the pre-adoption and adoption phases, “user involvement” is a new characteristic in the pre-adoption and post-adoption phases, and “user age” is a new characteristic in all three phases. Overall, we underline that the most critical stage is pre-adoption: this is the period in which most of the characteristics are concentrated, and in which most of the challenges of adopting ESN arise. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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