Aligning the Mindset and Capabilities within a Business Network for Successful Adoption of Smart Services

Autor:	Taija Turunen, Sebastian Biehl, Risto Rajala, Maximilian Klein, Ville Eloranta, Pekka Töytäri
Přispěvatelé:	Department of Industrial Engineering and Management, Department of Management Studies, Boston Consulting Group AG, Aalto-yliopisto, Aalto University
Jazyk:	angličtina
Rok vydání:	2018
Předmět:	Process management 9. Industry and infrastructure Management of Technology and Innovation Strategy and Management Business networking 0502 economics and business 05 social sciences 050211 marketing Mindset Business ta512 050203 business & management
Zdroj:	JOURNAL OF PRODUCT INNOVATION MANAGEMENT. 35(5):763-779
ISSN:	0737-6782
DOI:	10.1111/jpim.12462
Popis:	This paper explores the synchronized change of mindset and capability within a business network that is driven by the adoption and provision of smart services. The research is implemented as an empirical multi-case study, and the primary data include interviews and observations in seven globally operating firms. The findings identify two categories of barriers and three categories of alignment needs to successful adoption of smart services. The study combines the institutional theory and dynamic capability perspectives to make three main contributions to the research of service innovation for an improved understanding of the determinants of successful field-level adoption of smart services. The results show that firms need to align the change of logic and capabilities within the organization and the business network to succeed in the adoption of smart services.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_dedup___::5991ecc1be67156ff28bdfdc5a0ef3d2 https://doi.org/10.1111/jpim.12462 Zobrazit plný text záznamu Plný text ve formátu PDF Plný text ve formátu HTML
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