Monitoring an airport check-in process by using Bayesian networks
| Autor: | Paola Vicard, Flaminia Musella, Roberta Guglielmetti Mugion, Maria Francesca Renzi, Laura Di Pietro |
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| Přispěvatelé: | DI PIETRO, Laura, GUGLIELMETTI MUGION, Roberta, Musella, Flaminia, Renzi, Maria Francesca, Vicard, Paola |
| Rok vydání: | 2017 |
| Předmět: |
Engineering
Check-in Airport process Internal and external quality Bayesian networks Process (engineering) business.industry media_common.quotation_subject 05 social sciences Bayesian network Transportation Customer requirements Management Science and Operations Research Transport engineering Risk analysis (engineering) 0502 economics and business 050211 marketing Quality (business) business 050203 business & management Civil and Structural Engineering media_common |
| Zdroj: | Transportation Research Part A: Policy and Practice. 106:235-247 |
| ISSN: | 0965-8564 |
| DOI: | 10.1016/j.tra.2017.09.020 |
| Popis: | Enterprises oriented to continuous improvement optimizes its activities for enhancing performance of processes and of the entire organization. Monitoring a process involves the responsibility to manage the quality both in terms of efficiency, by conforming goods/services to given standards, and efficacy, by meeting customer requirements. As a consequence, internal and external quality should be treated as being on an equal footing and should be monitored simultaneously. The paper discusses how to jointly analyze perceived and provided quality through Bayesian networks. We show, by an application to an airport check-in process, the advantages in evaluating improving actions that can be achieved when perceived and provided quality are properly combined in a unique statistical tool. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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