Emergency contraception counseling in a retail pharmacy setting: a pilot study
| Autor: | Nalin Payakachat, Rachel A. Stafford, Denise Ragland |
|---|---|
| Rok vydání: | 2014 |
| Předmět: |
Customer knowledge
Adult Counseling medicine.medical_specialty Health Knowledge Attitudes Practice medicine.medical_treatment Pharmacist Pharmacy Nonprescription Drugs Pilot Projects Young Adult Medicine Humans Pharmacology (medical) Emergency contraception business.industry Consumer Behavior Test (assessment) Students Pharmacy Family planning Family medicine Customer satisfaction Female business Contraception Postcoital Developed country |
| Zdroj: | Journal of pharmacy practice. 28(3) |
| ISSN: | 1531-1937 |
| Popis: | Introduction: Nonprescription emergency contraception (EC) is now available for purchase without age restrictions. This is a great opportunity for pharmacists to provide counseling to ensure that customers use EC correctly. Objective: This pilot study explored the impact of student pharmacist counseling on customer knowledge of EC in a retail pharmacy setting and assessed customer satisfaction with the counseling. Methods: Counseling was performed at 2 retail pharmacies during June and July 2012. Participants completed a 12-question pretest that measured baseline knowledge of EC prior to a 5- to 10-minute education session, followed by the same 12-question posttest. A follow-up test was conducted via telephone within 1 to 3 months after the counseling. Results: Eighty-seven women participated with a mean age of 30.2 (standard deviation = 7.2) years. The average posttest score was significantly higher than the pretest score (11.5 ± 1.0 vs 8.5 ± 2.5; P < .001). The mean follow-up score (9.9 ± 1.1) was significantly higher than the pretest score ( P = .014), which indicated retained knowledge. Participants reported being highly satisfied with the counseling session and strongly agreed that the counseling would help them use EC correctly. Conclusion: Student pharmacist-provided EC counseling increased participants’ EC knowledge both immediate and long term. This study suggests that EC counseling is feasible and valued by customers. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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