MELHORIA DA QUALIDADE DE SERVIÇO NA PRODUÇÃO DE CARVÃO NO SETOR DE CARBONIZAÇÃO: UM ESTUDO DE CASO
| Autor: | Ana Paula Mafra de Moura, João Eudes Campos, Sérgio Ricardo Magalhães |
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| Jazyk: | angličtina |
| Rok vydání: | 2010 |
| Předmět: | |
| Zdroj: | Revista da Universidade Vale do Rio Verde, Vol 8, Iss 1, Pp 19-26 (2010) |
| ISSN: | 2236-5362 1517-0276 |
| Popis: | This article deals with the data-collecting of the production of vegetal coal for the industrial process with intention to verify the possibility of change of the operational profile of the sector. It aimed at to give a service of consultoria in an Alpha called Company, in the search of better resulted of production, costs, product quality and some aspects related to the sustentabilidade and environment the study present solutions to the problems related to the qualification and better exploitation of its collaborators. One used of the metoldologia of field through questionnaires and interviews carried through with the involved people in the process. It was proven necessity of the change of the profile of the production of the vegetal coal in the Alpha Company. They is esteem that after the alterations proposals, the operational and economic profits will be significant. In the results a necessity of the proprietor could be evidenced to rethink the model of as the carbonization of the wood in its ovens was done. Thus, with the adequacy of man power the production of vegetal coal resulted in profits indirect right-handers and. |
| Databáze: | OpenAIRE |
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