Integration of BPM Systems

Autor: Miltos Petridis, Andrea Caldera, Liz Bacon, Chaoying Ma, Gill Windall
Přispěvatelé: Pomffyová, Mária
Jazyk: angličtina
Rok vydání: 2021
Předmět:
Zdroj: Process Management
Popis: 7.1 Culture and tool issues in workplace BPM is changing the culture in the workplace. Whilst the scope of BPM can affect everything from role of the business analyst in defining business workflows, to the planning and management of BPM software through to the actual to services executed to implement a BPM workflow, there can be a hidden impact on the user changing the way human-centric business processes are implemented. Before BPM, humans had a task to do and they were able to do it in their own individualised preferred way. With the advent of BPM, many users can be forced to follow the workflow and algorithm specified by a business analyst. This often doesn't work well as people work and think in different ways. In order to help employees embrace the workflow concepts, there is a view that technology needs to support humans in the way they want to work and not be prescriptive. This means being flexible and adaptable to different needs and ways of working. What the technology needs to do is allow the users to personalise their workflow and define how they want their tasks to be orchestrated. Note that is not always easy to prescribe all processes in advance, some might be ad-hoc and not sufficiently well defined to have a clear start and finish. In these situations it is important that the human remains in control. There is also a move in the industry towards the integration of workflow with current working practices and tools, so instead of booting up a workflow tool to use, the idea is that the workflow would be integrated with tools the user is using to deliver their normal work e.g. email and mobile devices. The personalisation of workflow and integration with tools is a key direction for the development of this area however there is much work left to do (Schurter 2009). In developing the framework, we attempted to address personalisation and customisation issues through the PIM system and have successfully demonstrated that it is possible for each organisation in participating collaborative human centric processes to adapt the views according to their own definition. 7.2 Evaluation and future improvement We have described a general framework and demonstrated how it could be used of for integration of cross-domain, human centric and collaborative BPM through use of a case study. With the framework, business users are empowered with the means to specify and create shared processes at a high level with tools such as UML use case, activity diagram, BPMN and/or other graphical modelling tools. They can run the defined processes with their local BPM suites. In order for the process to be shared by their partners from other organisations, we design and implemented a PIM system which can capture runnin process instances and produce user specified views for each of the partners. Although a Java BPM system based on XPDL was used in our implementation, the same design principle should work with any BPM suite no matter which language, e.g. XPDL or BPEL, is used by the engine. The challenge is however that it can be difficult if not impossible to obtain running process instances with many existing BPM packages. The representations of such instance
Databáze: OpenAIRE
Externí odkaz: