Strengthening the clinical laboratory workforce in Cambodia; a case study of a mixed-method in-service training program to improve laboratory quality management system oversight
| Autor: | Nayah Ndefru, Lucy A Perrone, Sophat Sek, Chhayheng Leang, Michael A. Noble, Grant T. Donovan, Sophanna Song, Siew Kim Ong |
|---|---|
| Rok vydání: | 2020 |
| Předmět: |
Quality management
Public Administration Computer science Service delivery framework Best practice 030231 tropical medicine Training methodology Laboratory in-service training Health administration 03 medical and health sciences 0302 clinical medicine Laboratory mentoring Humans 030212 general & internal medicine Accreditation Laboratory quality management systems Laboratory tele-mentoring lcsh:R5-920 Medical education Case Study lcsh:Public aspects of medicine Public Health Environmental and Occupational Health Mentoring Reproducibility of Results lcsh:RA1-1270 Quality management system Human resource management Workforce lcsh:Medicine (General) Cambodia Laboratories |
| Zdroj: | Human Resources for Health Human Resources for Health, Vol 18, Iss 1, Pp 1-9 (2020) |
| DOI: | 10.21203/rs.3.rs-21672/v1 |
| Popis: | BackgroundLaboratory diagnostic testing service delivery and compliance with international standards for laboratory quality are directly influenced by laboratory workforce competency. Many hospital laboratories in constrained resource settings such as Cambodia struggle to cope with the training needs of laboratory professionals in an environment of competing healthcare development priorities. Resource-limited countries need an adaptable and effective approach to provide laboratory professionals with job-specific quality oversight training to ensure the accuracy, timeliness, and reliability of diagnostic services.Case presentationHere, we describe the results of an in-service training and mentoring program conducted with the Cambodia Ministry of Health at 12 tertiary-level hospital laboratories to drive improvements in laboratory quality management systems toward ISO 15189 accreditation, which demonstrated significant progress between baseline and outcome audits in a concurrent study. This case study describes the program, and evaluates how the four primary activities, including actionable gap assessments and planning, centralized and in situ training curriculum, in-person mentoring, and remote tele-mentoring via video communication technologies, contributed towards quality improvement in the participating laboratories. We evaluated participant responses to Likert scale and free response questions from program and training evaluation surveys, and we used thematic analysis to develop a model of best practices within the program’s four primary activities to inform future training approaches. Of these activities, participants agreed most highly that in-person visits and planning based on gap assessments contributed to their learning and ability to improve laboratory operations. Tele-mentoring was rated lowest by participants, who were critical of excessive group dialogue and distraction during web-conferencing; however, feedback suggests both in-person and remote mentoring contribute to continuing education, accountability to action, and peer collaboration and problem solving to improve workforce efforts toward improved quality management systems.ConclusionsWe recommend here a package of in-service training activities for laboratory quality management system improvement initiatives in resource constrained settings that includes needs-based curricula and personalized action plans for participants; interactive and on-site training workshops; and in-person mentoring, complemented with well managed and regular tele-mentoring that focuses on knowledge retention, accountability to goals, and collaborative problem solving. Our model presents an adaptable approach to human resource development for quality improvement in medical laboratories. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
|