Australian mental health consumers and carers expect more health management information from community pharmacy
| Autor: | Amary Mey, Jasmina Fejzic, Hendrika Laetitia Hattingh, Kathy Knox, Amanda J. Wheeler, Denise McConnell |
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| Rok vydání: | 2016 |
| Předmět: |
Adult
Male medicine.medical_specialty Pharmaceutical Science Information needs Pharmacy Community Pharmacy Services Pharmacists 030226 pharmacology & pharmacy Access to Information 03 medical and health sciences Young Adult 0302 clinical medicine Nursing Patient-Centered Care Medicine Humans 030212 general & internal medicine Qualitative Research Pharmacies Health Services Needs and Demand Health management system business.industry Information Dissemination Health Policy Public Health Environmental and Occupational Health Australia Consumer Behavior Focus Groups Middle Aged Mental health Clinical pharmacy Mental Health Community pharmacy Caregivers Family medicine Female business Needs Assessment Software |
| Zdroj: | The International journal of pharmacy practice. 25(6) |
| ISSN: | 2042-7174 |
| Popis: | Objective To identify the health management information needs of Australian mental health consumers and carers and explore the role of community pharmacy in meeting those needs. Method Interviews and focus groups were conducted with a purposive convenience sample of 74 mental health consumers and carers across three Australian states, representing metropolitan, rural and remote settings, including those with culturally and linguistically diverse backgrounds. Recruitment and interviews continued until data saturation was reached. Interviews and group discussions were digitally recorded and transcribed verbatim, and data were managed using NVivo® software. A ‘coding framework’ or set of themes was created, and all transcripts were coded accordingly. Thematic analysis was informed by a general inductive approach. Results Participants had unmet needs for information from community pharmacy. They expressed the requirement for receiving easy-to-understand, relevant medication information about mental health management from community pharmacy staff, communicated in a respectful way, with clear and comprehensive medication labelling, while respecting consumer privacy. Conclusion The information needs of mental health consumers and carers remain largely unmet within Australian community pharmacy. This was particularly evident regarding the provision of information about adverse effects of medicines. The overall perceived lack of information is experienced as disempowering. Practice implications Australian community pharmacy is well placed to respond to the unmet demand for information needs of mental health consumers and carers. While many community pharmacies are embracing the principles of patient-centred care, there is an opportunity to optimise the quality of care provided to mental health consumers and carers. |
| Databáze: | OpenAIRE |
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