Process-oriented knowledge management and learning in public administrations
| Autor: | Barbara Re, Andrea Sergiacomi, Guglielmo De Angelis, Andrea Polini, Antonia Bertolino |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2020 |
| Předmět: |
Knowledge management
Public Administration Traditional learning e-learning platform Business process business.industry business process organisational change 02 engineering and technology knowledge management Computer Science Applications Order (exchange) 020204 information systems Enabling Process oriented 0202 electrical engineering electronic engineering information engineering Key (cryptography) workplace learning European commission Business evaluation experience Modular software |
| Zdroj: | Electronic government (Online) 16 (2020): 441–465. doi:10.1504/EG.2020.110615 info:cnr-pdr/source/autori:Bertolino A.; De Angelis G.; Polini A.; Re B.; Sergiacomi A./titolo:Process-oriented knowledge management and learning in public administrations/doi:10.1504%2FEG.2020.110615/rivista:Electronic government (Online)/anno:2020/pagina_da:441/pagina_a:465/intervallo_pagine:441–465/volume:16 |
| Popis: | The capability to easily access and acquire knowledge is a key enabler for complex organisations that need to adapt to frequent changes of their operative contexts. These changes generally challenge workers that need to acquire new competences and skills. Such a situation is particularly evident in public administrations that nowadays are undergoing complex re-organisations in order to implement new regulations, and to deliver simplified services to both citizens and enterprises. This paper reports the insights gained in assessing the effectiveness of a novel knowledge management and learning approach, which was developed within a project financed by the European Commission. The approach, which is supported by a modular software platform, leverages enterprise related models to organise knowledge and make it available for learning purposes according to different paradigms. A validation, by means of a comparative study against more traditional learning paradigms currently in use within public administrations, is reported. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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