EFQM approach and the Dutch Quality Award
| Autor: | U.W. Nabitz, N.S. Klazinga |
|---|---|
| Přispěvatelé: | Other departments |
| Rok vydání: | 1999 |
| Předmět: |
Self-Assessment
Process management Quality management media_common.quotation_subject Awards and Prizes Guidelines as Topic Accreditation Health care Medicine Quality (business) Quality policy Netherlands media_common Total quality management business.industry Health Policy General Business Management and Accounting Management Europe Outcome and Process Assessment Health Care Quality management system Models Organizational Management Audit business Common Assessment Framework Foundations Total Quality Management |
| Zdroj: | International journal of health care quality assurance incorporating Leadership in health services, 12(2-3), 65-70. Emerald Group Publishing Ltd. |
| ISSN: | 0952-6862 1366-0756 |
| Popis: | Different approaches to improve quality are used in organizations delivering health care. Donabedian introduced structure, process and outcome, from which other approaches like self‐assessment, accreditation, visitation, International Standards Organisation (ISO) and European Foundation for Quality Management (EFQM) can be aligned. The EFQM model is one such approach that has been adopted and adapted by the Dutch Institute for Quality Management. This article describes the background and progress relating to the use of the EFQM business excellence model within Dutch health care organizations. In addition the process for applying for the European Quality Award and the Dutch Quality Award are described in detail. Finally, the reader is enlightened regarding the work of the European ExPeRT research group who are promoting the use of quality models within health care. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
|