TOTAL QUALITY MANAGEMENT IN CANADIAN FIRMS
Autor: | Ron Craig, Alex Murray |
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Rok vydání: | 1996 |
Předmět: | |
Zdroj: | Journal of Small Business & Entrepreneurship. 13:3-17 |
ISSN: | 2169-2610 0827-6331 |
DOI: | 10.1080/08276331.1996.10600533 |
Popis: | This paper examines the results of a Canadian-wide study which surveyed senior executives of technology-related firms on a number of TQM issues. Firms were classified by size according to their employee count. The findings that surfaced are not always clear and the variations across firm size suggest that a company's knowledge and implementation of TQM may have more to do with basic commitment than with company proclamations or firm size. |
Databáze: | OpenAIRE |
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