TOTAL QUALITY MANAGEMENT IN CANADIAN FIRMS

Autor: Ron Craig, Alex Murray
Rok vydání: 1996
Předmět:
Zdroj: Journal of Small Business & Entrepreneurship. 13:3-17
ISSN: 2169-2610
0827-6331
DOI: 10.1080/08276331.1996.10600533
Popis: This paper examines the results of a Canadian-wide study which surveyed senior executives of technology-related firms on a number of TQM issues. Firms were classified by size according to their employee count. The findings that surfaced are not always clear and the variations across firm size suggest that a company's knowledge and implementation of TQM may have more to do with basic commitment than with company proclamations or firm size.
Databáze: OpenAIRE