| Autor: |
Cameron Klein, Jeffrey A. Jolton |
| Rok vydání: |
2020 |
| Předmět: |
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| Zdroj: |
Employee Surveys and Sensing |
| DOI: |
10.1093/oso/9780190939717.003.0004 |
| Popis: |
Organizational leaders recognize how shifts in employee attitudes and behaviors can have a notable impact on a variety of customer and business outcomes, and the collection of timely people insights has become a critical tool to help organizations shape and inform actions and decisions. These efforts are aided by technological advances that allow for more frequent and diverse ways to assess employee perceptions and preferences. However, these methods come with inherent risks and opportunities. This chapter is designed to help organizations better understand and implement pulsing and continuous listening approaches. The authors outline considerations for successful programs and propose a taxonomy to define the surveys that may be used. The taxonomy joins two continua—action focus (action-tracking or action-driving) and formality (formal or informal). With the understanding that there is no one-size-fits-all approach for listening programs, the authors encourage careful consideration and program design that acknowledges organizational strategies, culture, and business need. |
| Databáze: |
OpenAIRE |
| Externí odkaz: |
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