Effect of hotel overall service quality on customers’ attitudinal and behavioural loyalty: perspectives from Zimbabwe

Autor:	Brighton Nyagadza, Gideon Mazuruse, Asphat Muposhi, Farai Chigora
Rok vydání:	2022
Zdroj:	Tourism Critiques: Practice and Theory. 3:42-71
ISSN:	2633-1233 2633-1225
Popis:	Purpose This study aims to examine the influence of service quality, satisfaction, trust, value and commitment on hotel customers’ attitudinal and behavioural loyalty.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::f34afd5749c17db337b6b6892d775720 https://doi.org/10.1108/trc-12-2021-0026 Zobrazit plný text záznamu