Assessing Tourism Supply Quality Using Formative Indicators: Implications for Destination Management

Autor:	Tanja Dmitrović, Vesna Žabkar
Rok vydání:	2010
Předmět:	media_common.quotation_subject Visitor pattern Geography Planning and Development Advertising Destination management Destinations Formative indicators Tourism Leisure and Hospitality Management Loyalty Quality (business) Business Marketing Tourism Consumer behaviour media_common
Zdroj:	Tourism Economics. 16:405-425
ISSN:	2044-0375 1354-8166
DOI:	10.5367/000000010791305608
Popis:	Perceived tourism supply quality influences a visitor's satisfaction with a particular destination as well as his or her post-visit behaviour. It is therefore an important source of a destination's competitive advantage. To identify those destination attributes that are the most influential in forming visitors' quality perceptions, the authors conceptualize tourism supply quality as a formative (as opposed to a reflective) construct. The conceptual model is validated empirically on three destination samples using structural equation modelling (SEM). The results show that relevant destination attributes are destination-specific, while the hypothesized relationships between destination attributes, overall destination quality, visitor satisfaction and behavioural intentions are largely supported. In addition, formative measurement models are found to have larger explanatory power than reflective measurement models.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::f03f093376d4f092c9ad86290d26a1f3 https://doi.org/10.5367/000000010791305608 Zobrazit plný text záznamu