The role of privacy policy on consumers’ perceived privacy
| Autor: | Younghoon Chang, Christian Fernando Libaque-Saenz, Hwansoo Lee, Siew Fan Wong |
|---|---|
| Rok vydání: | 2018 |
| Předmět: |
Sociology and Political Science
Notice business.industry Privacy policy 05 social sciences Big data Internet privacy FTC Fair Information Practice 02 engineering and technology Library and Information Sciences Competitive advantage Analytics 020204 information systems 0502 economics and business 0202 electrical engineering electronic engineering information engineering Survey data collection Consumer privacy 050211 marketing business Law |
| Zdroj: | Government Information Quarterly. 35:445-459 |
| ISSN: | 0740-624X |
| Popis: | With today's big data and analytics capability, access to consumer data provides competitive advantage. Analysis of consumers' transactional data helps organizations to understand customer behaviors and preferences. However, prior to capitalizing on the data, organizations ought to have effective plans for addressing consumers' privacy concerns because violation of consumer privacy brings long-term reputational damage. This paper proposes and tests a Privacy Boundary Management Model, explaining how consumers formulate and manage their privacy boundary. It also analyzes the effect of the five dimensions of privacy policy (Fair Information Practices) on privacy boundary formation to assess how customers link these dimensions to the effectiveness of privacy policy. Survey data was collected from 363 customers who have used online banking websites for a minimum of six months. Partial Least Square results showed that the validated research model accounts for high variance in perceived privacy. Four elements of the Fair Information Practice Principles (access, notice, security, and enforcement) have significant impact on perceived effectiveness of privacy policy. Perceived effectiveness in turn significantly influences perceived privacy control and perceived privacy risk. Perceived privacy control significantly influences trust and perceived privacy. Perceived privacy concern and trust also significantly influence perceived privacy. |
| Databáze: | OpenAIRE |
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