Implementing communication and resolution programs: Lessons learned from the first 200 hospitals

Autor:	Melinda Van Niel, Thomas H. Gallagher, Timothy B. McDonald, Deanna Tarnow, Martin Hatlie, Heather Gocke
Rok vydání:	2018
Předmět:	03 medical and health sciences 0302 clinical medicine Computer science 030503 health policy & services 030212 general & internal medicine Resolution (logic) 0305 other medical science Data science Clinical risk factor Dispute resolution Medicolegal issues
Zdroj:	Journal of Patient Safety and Risk Management. 23:73-78
ISSN:	2516-0443 2516-0435
DOI:	10.1177/2516043518763451
Popis:	The Communication and Optimal Resolution toolkit contains implementation guidance for communication and resolution programs that are comprehensive, principled, and systematic approaches to the prevention and response to patient harm that includes the open and honest communication of inappropriate care to patients and families that is coupled with financial compensation and the commitment to future prevention. The toolkit was released by the Agency for Healthcare Research and Quality in May 2016. The authors describe their experiences with implementing communication and resolution programs with all of the components of Communication and Optimal Resolution and other communication and resolution program best practices in over 200 hospitals. Lessons learned include the ability to predict and discover actual barriers to full implementation and strategies for overcoming them are shared. Future considerations for further dissemination and spread are discussed.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::eb06d2b6f8f05e32bab66490cea13061 https://doi.org/10.1177/2516043518763451 Zobrazit plný text záznamu