| Autor: |
Jenny King, Susanne Käsbauer, Esther Ainley, Robyn Cooper |
| Rok vydání: |
2018 |
| Předmět: |
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| Zdroj: |
Journal of Neonatal Nursing. 24:163-168 |
| ISSN: |
1355-1841 |
| DOI: |
10.1016/j.jnn.2017.09.003 |
| Popis: |
Objective To systematically analyse parents' free-text comments provided in a survey about their experiences of neonatal care. Methods Using framework analysis of free-text data from the survey, a thematic framework was developed for coding 3738 comments. Most themes had positive and negative subcategories. Comments within the most frequently coded themes were re-coded into sub-themes to provide a more detailed insight into parents' experiences. Results Three quarters of comments referred to the ‘care from staff' (n = 2447) with the majority (81%) being positive. Of these comments, a large proportion were ‘general' or about positive ‘staff behaviour/attitude'. The most frequently coded comments on parents' negative experiences focused on relationships formed with staff, specifically, information and communication (n = 734). Conclusions Neonatal units wishing to understand how best to improve parents' experiences would benefit from including an open-ended question in surveys of parents and reviewing these alongside the quantitative data. |
| Databáze: |
OpenAIRE |
| Externí odkaz: |
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