Playing in the backstore: interface gamification increases warehousing workforce engagement
| Autor: | Mario Passalacqua, Sylvain Sénécal, Pierre-Majorique Léger, Tony Caprioli, Élise Labonté-LeMoyne, Xinli Lin, Lennart E. Nacke, Marc Fredette |
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| Rok vydání: | 2020 |
| Předmět: |
Strategy and Management
Interface (computing) Applied psychology Wearable computer Industrial and Manufacturing Engineering Computer Science Applications Management Information Systems Task (project management) User engagement Industrial relations Workforce Employee engagement Laboratory experiment Psychology Goal setting |
| Zdroj: | Industrial Management & Data Systems. 120:1309-1330 |
| ISSN: | 0263-5577 |
| DOI: | 10.1108/imds-08-2019-0458 |
| Popis: | PurposeIn a warehouse setting, where hourly workers performing manual tasks account for more than half of total warehouse expenditure, a lack of employee engagement has been directly linked to company performance. In this article, the authors present a laboratory experiment in which two gamification elements, goal setting and feedback, are implemented in a wearable warehouse management system (WMS) interface to examine their effect on user engagement and performance in an item picking task. Both implicit (neurophysiological) and explicit (self-reported) measures of engagement are used, allowing for a richer understanding of the user's perceived and physiological state.Design/methodology/approachThis experiment uses a within-subject design. Two experimental factors, goals and feedback, are manipulated, leading to three conditions: no gamification condition, self-set goals and feedback and assigned goals and feedback. Twenty-one subjects participated (mean age = 24.2, SD = 2.2).FindingsThis article demonstrates that gamification can successfully increase employee engagement, at least in the short-term. The integration of self-set goals and feedback game elements has the greatest potential to generate long-term intrinsic motivation and meaningful engagement, leading to greater employee engagement and performance.Originality/valueThis article explores the underlying effects of gamification through two of the most prominent motivational theories (self-determination theory [SDT] and goal-setting theory) and one of the leading employee engagement models (job demands-resource model [JD-R[ model). This provides a theory-rich interpretation of the data, which allows to uncover the motivational pathways by which gamification affects engagement and performance. |
| Databáze: | OpenAIRE |
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