The effect of quality management and participation in decision-making on individual performance

Autor:	Shmuel Stashevsky, Dov Elizur
Rok vydání:	2000
Předmět:	Employee performance Total quality management Process management Quality management Process (engineering) Operations management Business Participative decision-making Structural equation modeling LISREL Causal model
Zdroj:	Journal of Quality Management. 5:53-65
ISSN:	1084-8568
DOI:	10.1016/s1084-8568(00)00012-2
Popis:	The major objective of the study was to analyze the effects of total quality management (TQM) on improvement efforts and individual performance. Employee response to quality management (QM) and the perceived degree of participation in decision-making (PDM) were considered the major factors affecting employee improvement efforts. The improvement effort factor was expected to influence employee performance. Subjects were 208 employees in three industrial organizations applying TQM in Israel. Three causal models were suggested and tested by means of structural equation modeling using lisrel . The results supported the proposed model. The findings revealed that the influence of PDM on improvement efforts is considerably higher than that of QM. This finding suggests that PDM is the most important component of the TQM process that affects improvement efforts and individual performance. Therefore, ISO 9000 that does not include PDM may not impact individual performance.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::c5355b8e8a9dd9f107ae44e0e0caf29b https://doi.org/10.1016/s1084-8568(00)00012-2 Zobrazit plný text záznamu Full Text from ScienceDirect Plný text ve formátu PDF Plný text ve formátu HTML
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