Production outsourcing and operational performance: An empirical study using secondary data
| Autor: | Mary J. Meixell, Peter H. Westfall, George N. Kenyon |
|---|---|
| Rok vydání: | 2016 |
| Předmět: |
Economics and Econometrics
Supply chain management business.industry Supply chain 05 social sciences Management Science and Operations Research General Business Management and Accounting Industrial and Manufacturing Engineering Knowledge process outsourcing Outsourcing Loyalty business model Empirical research 0502 economics and business Resource-based view Production (economics) 050211 marketing Business Marketing 050203 business & management Industrial organization |
| Zdroj: | International Journal of Production Economics. 171:336-349 |
| ISSN: | 0925-5273 |
| DOI: | 10.1016/j.ijpe.2015.09.017 |
| Popis: | Firms undertake a variety of supply chain initiatives to improve their performance. Of particular interest to many practitioners and academics alike are the mixed outcomes that result from implementation of what is commonly viewed as a best practice. In this research, we consider one especially popular practice, the outsourcing of production. We investigate the effects of production outsourcing on the firm׳s overall operational performance, and its components (manufacturing cycle time, order lead-times, delivery, operating equipment effectiveness), and customer loyalty by analyzing secondary data across a wide variety of industries using data from a survey of manufacturing plant managers. We draw on resource based view of the firm along with the supply chain and quality management literature to aid in predicting the operational performance to be expected when outsourcing production. Our analysis found that production outsourcing has deleterious effects on operational performance, with significant reductions in operating equipment effectiveness and on-time delivery. Our research also found that production outsourcing has a negative influence on customer loyalty when mediated through operational performance. This research also makes methodological contributions in the development of robust measures of operational performance and related variables. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
|
Full Text from ScienceDirect