Exit, Voice, Loyalty: Using an Exit Phone Interview to Mitigate the Silent Departure Phenomenon

Autor:	Lenisa N. Joseph, Wendy Y. Carter-Veale, Michelle Beadle Holder
Rok vydání:	2019
Předmět:	Focus (computing) Higher education business.industry Exit interview media_common.quotation_subject 05 social sciences 050301 education Public relations medicine.disease Education Silence Phenomenon 0502 economics and business Loyalty medicine Institution Attrition Sociology 050207 economics business 0503 education media_common
Zdroj:	Innovative Higher Education. 44:367-384
ISSN:	1573-1758 0742-5627
DOI:	10.1007/s10755-019-9469-z
Popis:	Doctoral student attrition is often referred to as a silent epidemic whereby students tacitly withdraw without ever being given an exit interview or follow-up. While most studies focus on the departing students, few studies focus on the institution’s implicit and explicit policies and practices that encourage silence. Drawing upon the “Exit, Voice, Loyalty” framework, we examined how the pathways to student voice that institutions provide for departing students contribute to the silent departure phenomenon. We recommend that campus stakeholders, policymakers, and administrators solicit critical feedback from departing students and develop instruments to assess their own departure process, rather than relying on national assessments.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::bd716320670e7a7522d509242c67596b https://doi.org/10.1007/s10755-019-9469-z Zobrazit plný text záznamu Plný text ve formátu PDF Plný text ve formátu HTML
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