| Popis: |
This article is an overview of areas in which race relations problems are susceptible to mediation; casework examples are cited. Disputes are becoming more complex as immigrant groups increase in size and become more willing to go public with their grievances. Ethnic neighborhoods are diversifying, because immigrants from Asia or Latin America include people from more nations than in the past. To resolve cross-cultural disputes, the mediator must be flexible and nonjudgmental, and all of the concerned parties must “buy into” the process. |
