Testing a Dual-Process Theory of Supportive Communication Outcomes: How Multiple Factors Influence Outcomes in Support Situations

Autor:	Lisa K. Hanasono, Jennifer D. McCullough, Jessica J. Rack, Graham D. Bodie, Jennifer Gill Rosier, Amanda J. Holmstrom, Brant R. Burleson
Rok vydání:	2013
Předmět:	Linguistics and Language An acquaintance Problem severity Social support Multiple factors Communication Helpfulness Person centeredness Dual process theory Psychology Social psychology Language and Linguistics Test (assessment)
Zdroj:	Communication Research. 42:526-546
ISSN:	1552-3810 0093-6502
DOI:	10.1177/0093650213476293
Popis:	To test a recently proposed dual-process theory of supportive communication outcomes, participants ( N = 328) assumed they had experienced a mildly or moderately problematic situation. They then evaluated supportive messages varying in person centeredness, purportedly provided by either an acquaintance or a friend. Participants’ perceived support availability (PSA) was also assessed. As predicted, the recipient factor (PSA) individually and in conjunction with the contextual factor (problem severity) moderated the effect of the message factor (message person centeredness) on helpfulness evaluations. Modest support was observed for the hypothesis that the source factor (friend vs. acquaintance) influences evaluations when messages are processed less extensively. Implications for the dual-process theory of supportive communication outcomes are discussed.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::ae44885f879469b8b7d6206608f5b489 https://doi.org/10.1177/0093650213476293 Zobrazit plný text záznamu