Records management myopia: a case study
| Autor: | Julian Galt, Stewart Hase |
|---|---|
| Rok vydání: | 2011 |
| Předmět: |
Engineering
Knowledge management Relation (database) business.industry Data management Change management Library and Information Sciences Educational institution Management Information Systems Task (project management) Personal knowledge management Organizational effectiveness business Action learning |
| Zdroj: | Records Management Journal. 21:36-45 |
| ISSN: | 0956-5698 |
| Popis: | PurposeThis paper seeks to provide some important lessons learned from the introduction of a new records management system in a tertiary educational institution and its relation to records management.Design/methodology/approachThe paper takes the form of a case study using after action review.FindingsThe key findings build on the extant literature that is largely case study based. The findings were that: it is easy to lose sight of key systems issues and knowledge management in a busy world; knowledge and records management are strategic issues; records management is essential to organizational effectiveness; records and knowledge management is not just another task; implementation needs to be driven from the top and built from the bottom; training and support are essential; development is ongoing; and external expertise should be used when necessary.Research limitations/implicationsThe research is limited by being a single case study.Practical implicationsThe case study provides practical advice about implementing effective records keeping systems for those overseeing such a process.Originality/valueThe case study contributes to the understanding of records management as a component of knowledge management and provides some new insights into implementation of new systems. It also provides evidence that after action review is a valuable tool in being a good knowledge management citizen. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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