Quality Culture Auditing for Construction Contractors

Autor:	Raymond T. Aoieong, S. L. Tang, Candy S. L. Tsui
Rok vydání:	2010
Předmět:	Construction management Measure (data warehouse) Engineering Quality management Process management business.industry media_common.quotation_subject General Engineering Audit Management Benchmark (surveying) Quality culture Quality (business) Quality policy business media_common
Zdroj:	HKIE Transactions. 17:26-35
ISSN:	2326-3733 1023-697X
DOI:	10.1080/1023697x.2010.10668185
Popis:	Quality management has been one of the research focuses in construction management for at least two decades and extensive literatures have been written in areas related to the quality of construction works. Most agree that a change in culture, or a creation of a quality culture, is the key to the success of any quality initiatives made by contractors. To achieve cultural change, one must be able to measure the magnitude of any change, positive or negative, against a predetermined benchmark. In other words, the existing quality culture of a contractor must first be audited so that it can be used for further reference. Through the use of a Quality Culture Auditing (QCA) questionnaire, this paper develops a pragmatic tool enabling construction contractors to measure the quality culture quantitatively using a scoring system. A total of 90 employees from 30 contracting firms completed the QCA questionnaire and the scores obtained were analysed. Parametric studies using company sizes and working levels of emplo...
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::9a6f76d267504ad0c82e501c40741c4a https://doi.org/10.1080/1023697x.2010.10668185 Zobrazit plný text záznamu