Effect of Information Service Competence and Contextual Factors on the Effectiveness of Strategic Information Systems Planning in Hospitals
| Autor: | Chien-Cheng Lu, Shin-Yuan Hung, David C. Yen, She-I Chang, Wei-Min Huang |
|---|---|
| Rok vydání: | 2016 |
| Předmět: |
Information Systems and Management
Knowledge management business.industry End user Strategy and Management Management efficiency 05 social sciences Information technology 02 engineering and technology Management Science and Operations Research Competitive advantage Computer Science Applications 020204 information systems 0502 economics and business 0202 electrical engineering electronic engineering information engineering Operational efficiency Strategic information system Business and International Management business Competence (human resources) 050203 business & management Accreditation |
| Zdroj: | Journal of Global Information Management. 24:14-36 |
| ISSN: | 1533-7995 1062-7375 |
| DOI: | 10.4018/jgim.2016010102 |
| Popis: | Many hospitals in Taiwan have started to encounter new and fierce competition as a result of the enactment of the National Health Insurance Policy in 1995. Hospitals should strive to use information technology (IT) strategically to improve their competitive advantage and meet the dynamic challenges in this competitive environment. This study adopts the Technology-Organization-Environment framework to understand the effects of contextual factors (e.g., environmental uncertainty and information intensity) and information service competence on the effectiveness of strategic information systems planning (SISP) to improve hospital management efficiency. A field survey was conducted using questionnaires distributed to accredited hospitals that serve patients from different regions/districts and with academic teaching qualifications/capabilities. These hospitals represent approximately a quarter of all hospitals in Taiwan. The findings show that the environmental unpredictability and business competence of IS executives are negatively related to the two SISP constructs: IT participation in the hospital planning and alignment of the IT plan with the comprehensive hospital plan. In addition, the findings demonstrate that information intensity has a significantly positive relation to both aforementioned SISP constructs. Finally, both constructs justify the significant positive correlations with the use of IT in increasing competitive advantages and improving the satisfaction of customers and end users. This research intends to guide the healthcare industry in raising competitive advantages to improve the operational efficiency of hospital management in today's highly digitalized environment. |
| Databáze: | OpenAIRE |
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