Managers’ quality and performance perceptions: The case of the Korean semiconductor industry

Autor:	Bowon Kim, Jaisok Shim, Jongjoo Kim
Rok vydání:	2001
Předmět:	Semiconductor industry media_common.quotation_subject Perception Production (economics) Quality (business) Business Market share Marketing Quality policy General Business Management and Accounting Group key media_common
Zdroj:	Total Quality Management. 12:643-655
ISSN:	1360-0613 0954-4127
DOI:	10.1080/09544120120060123
Popis:	Quality is a multidimensional concept. As a result, managers have different perceptions about 'quality', defining it in diverse ways. The primary objective of this research is to investigate how managers in the semiconductor industry perceive quality, using the multidimensional perspectives developed in the literature. Through factor analysis, we identify three comprehensive dimensions of quality: transcendent, production-based and value-based. In addition, we propose that the managers have different ideas about the relationship between quality and performance. That is, we want to investigate which performance measures the managers believe they can improve by enhancing the quality. For this question, we group key performance measures into four components: productivityrelated, customer-focused, system-related and market share. Finally, we examine the correlation between quality and performance perceptions. The research results indicate that there is indeed significant correlation: the managers who view qua...
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::8817c8251d017842aca314dae47cd843 https://doi.org/10.1080/09544120120060123 Zobrazit plný text záznamu Plný text ve formátu PDF Plný text ve formátu HTML
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