| Popis: |
Deficiencies in the theory and practice of Total Quality Management (TQM) and challenges to its succesful implementation in healthcare organizations are examined in the context of TQM's strict systems-level focus. Theoretical and empirical work in organizational behavior is offered as a means to improve healthcare management practice in the area of Total Quality Management. Research on goal setting and, specifically, the use of proximal learning goals is offered as a way to address the gap created by motivational inadequacies in TQM theory. Finally, evidence of the lack of technical TQM knowledge in healthcare organizations is presented and goal-setting theory is applied to that particular challenge in TQM practice. |
