A Study on the Effect of Service Quality of Online Shopping in China on Customer Trust, Customer Satisfaction, Repurchase Intention, and Word of Mouth

Autor:	Jang-Woo Choi, Xi Wei Chua, Jing Bu Wang
Rok vydání:	2021
Předmět:	Service quality Word of mouth Advertising Customer satisfaction Business China
Zdroj:	Korea International Trade Research Institute. 17:553-572
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::84801dd50c0a789aed711508855b826a https://doi.org/10.16980/jitc.17.2.202104.553 Zobrazit plný text záznamu