Physicians' perceptions of consumers' attitudes: satisfaction, quality and selection criteria

Autor:	Katherine Diaz-Knauf, Debra S. Judge, Howard G. Schutz
Rok vydání:	1991
Předmět:	Service quality medicine.medical_specialty media_common.quotation_subject Mail survey General Medicine Consumer satisfaction Type of service Family medicine Perception medicine Quality (business) Marketing Psychology Selection (genetic algorithm) Reputation media_common
Zdroj:	Journal of Consumer Studies and Home Economics. 15:161-175
ISSN:	1365-2737 0309-3891
DOI:	10.1111/j.1470-6431.1991.tb00656.x
Popis:	A mail survey of physicians from Sacramento, California, elicited information on perceptions of consumer satisfaction, service quality for 10 types of service providers including physicians and the importance ratings of 12 choice criteria for the selection of a physician by consumers. The two most important selection criteria for physicians as perceived for consumers by physicians were ‘consumer's previous experience with provider’ and ‘reputation/recommendation’. The results are compared with an earlier consumer survey.
Databáze:	OpenAIRE
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