User-Generated Content Sources in Social Media: A New Approach to Explore Tourist Satisfaction

Autor:	Javier Sánchez García, Miguel Ángel Moliner Tena, Luis J. Callarisa Fiol, Yeamduan Narangajavana Kaosiri, Rosa María Rodríguez Artola
Rok vydání:	2017
Předmět:	05 social sciences Geography Planning and Development User-generated content Transportation Advertising Destinations Consumer satisfaction Tourism Leisure and Hospitality Management 0502 economics and business 050211 marketing Social media Business 050212 sport leisure & tourism Tourism
Zdroj:	Journal of Travel Research. 58:253-265
ISSN:	1552-6763 0047-2875
DOI:	10.1177/0047287517746014
Popis:	The study focuses on sources of user-generated content (UGC) in social media: strong-tie sources, weak-tie sources, and tourism-tie sources and their effects on tourist satisfaction with the destination. It is separated into the pre- and post- travel processes. First, it addresses the influences of sources of UGC on tourist expectations about core resources and supporting factors, and then analyzes tourist satisfaction by concentrating on tourist expectations and perceptions of core resources and supporting factors. Findings suggest that UGC sources have an indirect effect on tourist satisfaction since most UGC sources have an influence on tourist expectations, which will later be compared with the real tourist perception. Main conclusions and some recommendations and limitations are provided.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::7fd5b3f9f559a4ee267d7d7f371344ea https://doi.org/10.1177/0047287517746014 Zobrazit plný text záznamu