New public management and information communication technology: Organisational influences on frontline child protection practice
| Autor: | Michael Webster, David McNabb |
|---|---|
| Rok vydání: | 2016 |
| Předmět: |
Social work
business.industry 05 social sciences Control (management) General Engineering Public relations 050906 social work Child protection Information and Communications Technology New public management Agency (sociology) Accountability 0501 psychology and cognitive sciences Performance indicator 0509 other social sciences business 050104 developmental & child psychology |
| Zdroj: | Aotearoa New Zealand Social Work. 28:51-63 |
| ISSN: | 2463-4131 1178-5527 |
| DOI: | 10.11157/anzswj-vol28iss2id224 |
| Popis: | In this paper the authors examine the new public management (NPM) philosophy influencing the organisational environment in which child protection social workers are located. NPM prioritises outputs through policies, such as results based accountability (RBA) predicated on the expectation that responsibility to achieve designated programme outcomes is sheeted to the agency and its workers. Ongoing funding depends on programme results.NPM ideology assumes that workers and managers in agencies tasked with delivering care and protection services are able to control the variables influencing outputs which contribute to outcomes. The authors will analyse four key aspects of NPM thinking (RBA, outputs, outcomes and key performance indicators) and explore their organisational consequences. The influence on social work practice of information and communications technology (ICT), on which NPM depends, is also considered.The paper is not an ideologically based rejection of NPM, but rather an assessment of its consequences for care and protection practice. The authors call for a return to the centrality of relationally based social work processes embodied in common factors (CF) practice, such as the therapeutic alliance. We argue that CF approaches offer a contrasting and more appropriate practice philosophy than NPM thinking while still enabling achievable, multifaceted organisational benefits. |
| Databáze: | OpenAIRE |
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