| Autor: |
Yassine Talaoui |
| Rok vydání: |
2018 |
| Předmět: |
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| Zdroj: |
Practices and Tools for Servitization ISBN: 9783319765167 |
| DOI: |
10.1007/978-3-319-76517-4_13 |
| Popis: |
This chapter suggests the notion of business intelligence (BI)-in-practice to explore the roots of the contests of manufacturing and service cultures as they make sense of BI during servitization. This chapter demonstrates that these contests are rooted in (1) the incongruences between the technological frames of reference (TFR) of the two cultures and (2) the incongruences between the types of affordances manufacturing and service cultures enact as they use BI. This chapter posits that the framing contests yield unintended outcomes at the second stage of service transition unless both cultures converge their TFR and appropriation of affordances from BI features. |
| Databáze: |
OpenAIRE |
| Externí odkaz: |
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