Relationship quality in higher education marketing: the role of social media engagement
| Autor: | Monica B. Fine, Melissa Clark, Cara-Lynn Scheuer |
|---|---|
| Rok vydání: | 2016 |
| Předmět: |
Marketing
Higher education business.industry media_common.quotation_subject 05 social sciences Sense of community Stakeholder Public relations Popularity Education Interpersonal relationship Social exchange theory 0502 economics and business 050211 marketing Social media Quality (business) business Psychology 050203 business & management media_common |
| Zdroj: | Journal of Marketing for Higher Education. 27:40-58 |
| ISSN: | 1540-7144 0884-1241 |
| DOI: | 10.1080/08841241.2016.1269036 |
| Popis: | The landscape in consumer marketing is changing due to the rise in popularity of social media. This shift has also affected how higher education institutions build relationships with their stakeholders. This study explores how social media engagement impacts relationship quality between the university and one of its key stakeholder groups, students. Data were collected via an online survey and analyzed using the Mann–Whitney U test, regression and the Kruskal–Wallis test. Results indicated a positive association between students following a university via social media and the perception of having a high-quality relationship with their university, and that following a university on multiple social media sites leads to an even higher perception of relationship quality. The results provide important and timely implications for both universities and higher education marketers. Our findings suggest that higher education marketers should invest resources in social media communications to form high-quali... |
| Databáze: | OpenAIRE |
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