The use of third-party logistics services by European industry

Autor:	Hugh L Randall, Melvyn Peters, Robert C. Lieb
Rok vydání:	1998
Předmět:	Cost reduction Humanitarian Logistics Traffic management business.industry Employee morale Integrated logistics support Customer satisfaction Operations management business Industrial organization Knowledge process outsourcing Outsourcing
Zdroj:	Transport Logistics. 1:167-179
ISSN:	1568-5705 0929-9645
DOI:	10.1163/156857098300152055
Popis:	Logistics managers in Europe's leading manufacturing and commercial organisations were surveyed regarding their use of third-party logistics (TPL) services. Their responses provide insights into the depth and scope of logistics outsourcing in Europe. Areas specifically addressed in the European survey include; services being used, related implementation problems, the benefits that have emerged and the impact of third-party services on costs, customer satisfaction and employees. The results indicate that logistics outsourcing, at least for basic services, has become well established in Europe. Emphasis on logistics cost reduction, service improvement and flexibility of response are at the centre of most logistics outsourcing decisions. On the downside there is a mixed response on employee morale associated with outsourcing.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::474cc2588a359a2413182351994c8511 https://doi.org/10.1163/156857098300152055 Zobrazit plný text záznamu Plný text ve formátu PDF