Development of a Three-Stage Public Observation Service System Model with Logics for Observation/Assessment

Autor:	Satoko Tsuru, Maki Kariyazaki
Rok vydání:	2017
Předmět:	Value (ethics) Service system Knowledge management business.industry media_common.quotation_subject Identification (information) Promotion (rank) Logical conjunction Political science Quality (business) Public service business Human resources media_common
Zdroj:	Serviceology for Services ISBN: 9783319612393 ICServ
DOI:	10.1007/978-3-319-61240-9_8
Popis:	We considered appropriate frameworks and functions for the public observation service system and created a 3-stage model for it with logics for observation to ensure the quality of required functions by reducing unintended omission and unevenness due to human characteristics. The study method and tool were used for all children belonging to an elementary school in X district. The public observation support service system based on the 3-stage model with a logic for observation, may facilitate the logical and efficient identification of problems, management of cause analysis results, and reasonable promotion of liaison among those involved in personalized support. This system to support the observation of children’s growth and development provides a basis for creating a value of co-creation. This study provided a basis for maximizing the value of co-creation in public services, aiming to nurture human resources for the future.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::43f6092ee3c6f5f9456d8ff88ce2e3e7 https://doi.org/10.1007/978-3-319-61240-9_8 Zobrazit plný text záznamu