Delone and McLean information systems success model in the public sector: A systematic review
| Autor: | ELAZZAOUI, ELHOUSSIN, LAMARI, SIHAM |
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| Jazyk: | angličtina |
| Rok vydání: | 2022 |
| Předmět: | |
| DOI: | 10.48434/imist.prsm/jossom-v3i1.30393 |
| Popis: | Delone and McLean(D&M) had launched in 1992 one of the most popular models for evaluating the success factors of information systems (IS), ten years later, they suggested an updated model that incorporated certain elements that were not taken into the first model. In this paper, we have based the search on several articles, which meet a set of criteria. In fact, we found that the model of Delone and McLean has been adopted in different countries and contexts, yet in some cases, it is necessary to integrate the variables of other models or theories in order to better understand the subject and fill its voids, especially in the public sector and its specificities. The most frequently used variable in these papers was "trust", this reflects the importance of this concept when studying information systems in the public sector. Finally, we list the main items and dimensions used in these articles for each of the seven variables as well as their specificities in the public sector. Journal Of Social Science and Organization Management, Vol. 3, No 1 (2022) |
| Databáze: | OpenAIRE |
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