| Autor: |
Sigbjorn Landazuri Tveteraas, Martin Falk |
| Rok vydání: |
2016 |
| Předmět: |
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| DOI: |
10.4018/978-1-5225-0201-2.ch013 |
| Popis: |
This chapter introduces the global productivity challenge facing the hospitality industry. Global competition in the hospitality industry has led to increasing pressure on profit levels. To leverage profits hotels increasingly are forced to evaluate their operational performance. Specifically, the global productivity challenge entails that hotel managers to a greater extent must encompass a cost minimization perspective. With the integration of productivity-enhancing software systems in hospitality organizations hotels are becoming increasingly knowledge intensive. This chapter discuss measurement issues, productivity analysis and relevant research findings from empirical research. The empirical research on hotel productivity shows that there are many factors to keep in mind for managers that wish to improve productivity in their organizations. Hopefully this chapter will contribute to clear up the meaning of concepts and broadened the perspective of how productivity are related to all parts of the hospitality enterprise. |
| Databáze: |
OpenAIRE |
| Externí odkaz: |
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