Intelligent Service Management—Technologies and Perspectives

Autor:	Sudhir Agarwal, Stephan Bloehdorn, Steffen Lamparter
Rok vydání:	2011
Předmět:	Service (business) Knowledge management Computer science Analytics business.industry Service delivery framework Information and Communications Technology Service design Service management Semantic technology Learning to rank business
Zdroj:	Foundations for the Web of Information and Services ISBN: 9783642197963 Foundations for the Web of Information and Services
DOI:	10.1007/978-3-642-19797-0_12
Popis:	Intelligent infrastructures, in particular Semantic Technologies, have accompanied the development to service-centric architectures and computing paradigms since the early days. In this contribution, we assess the current state of these technologies with respect to the intelligent management of services and we describe the main developments that will most likely shape the field in the future. As a general introduction, we structure the landscape of services according to three complementary dimensions: (i) Level of Information and Communication Technology (ICT) Involvement, (ii) Level of Co-Creation, and (iii) Service Role. In the main part, we focus on the following technology areas: semantic description of services incl. the acquisition of service descriptions, discovery and ranking algorithms, service composition, service markets, as well as service monitoring and analytics.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::39c3a9b97465d7ef72971de60e0a518e https://doi.org/10.1007/978-3-642-19797-0_12 Zobrazit plný text záznamu