Assessing an organizational crisis at the construal level: how psychological distance impacts publics' crisis responses
| Autor: | Yan Jin, Sungsu Kim, Bryan H. Reber |
|---|---|
| Rok vydání: | 2020 |
| Předmět: |
Strategy and Management
Communication 05 social sciences 050801 communication & media studies Organizational crisis Sample (statistics) Crisis management Organizational reputation Publics 0508 media and communications Distance model 0502 economics and business 050211 marketing Construal level theory Psychology Empirical evidence Social psychology |
| Zdroj: | Journal of Communication Management. 24:319-337 |
| ISSN: | 1363-254X |
| DOI: | 10.1108/jcom-11-2019-0148 |
| Popis: | PurposeThe purpose of this study is to elaborate on the notion of crisis distance and to investigate its influence on publics' crisis responses (i.e. crisis severity, crisis emotions, organizational reputation and supportive behavioral intentions). In addition, this study aims to unearth the underlying mechanisms behind the effects of crisis distance.Design/methodology/approachThis study conducted an online survey by recruiting a representative US sample to examine the proposed research questions.FindingsThis paper offers empirical evidence that each dimension of crisis distance (i.e. temporal, social and hypothetical crisis distance) is associated with publics' crisis responses. Furthermore, by investigating distance-crisis-organizational sequence models, the ways in which crisis distance ultimately motivates publics' supportive behavioral intentions was revealed.Originality/valueAs an explorative study to propose a crisis distance model, the current research provides a springboard for expanding the existing scholarly literature on the nature of crisis. |
| Databáze: | OpenAIRE |
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