Experiencing interactive voice response (IVR) as a participatory medium: The case of CGNet Swara in India

Autor:	Jonathan Donner, Preeti Mudliar
Rok vydání:	2015
Předmět:	Multimedia Computer Networks and Communications business.industry Communication Field data Developing country Citizen journalism Public relations computer.software_genre Rural india Low literacy Interactive voice response Media Technology Sociology business Affordance computer
Zdroj:	Mobile Media & Communication. 3:366-382
ISSN:	2050-1587 2050-1579
DOI:	10.1177/2050157915571591
Popis:	With the widespread use of mobile phones in the developing world, interactive voice response (IVR) systems are increasingly accessible to people with low literacy and/or limited financial resources. Interest in using IVR systems as a means to increase citizen participation in society has increased. Yet, research exploring the potential of IVRs—with particular affordances, constraints, and norms—to facilitate citizen participation in society remains limited. Drawing on field data gathered as part of a study of CGNet Swara, an IVR-based citizen journalism platform in rural India, we introduce the concept of a “participatory IVR” and undertake a phenomenological inquiry to account for user interactions with the system.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::31fcb26d7bc9502236d63e77255feb48 https://doi.org/10.1177/2050157915571591 Zobrazit plný text záznamu