Contact Center in a Smart Cities View
| Autor: | Marie Anne Macadar, Jorge Lheureux-De-Freitas, Edimara Mezzomo Luciano, Luiza Schuch de Azambuja |
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| Rok vydání: | 2016 |
| Předmět: |
biology
E-Government Comparative case 05 social sciences Curitiba 02 engineering and technology biology.organism_classification 0506 political science Contact center Political science Smart city 050602 political science & public administration 0202 electrical engineering electronic engineering information engineering Regional science 020201 artificial intelligence & image processing Center (algebra and category theory) Smart governance |
| Zdroj: | ICEGOV |
| DOI: | 10.1145/2910019.2910063 |
| Popis: | The growing number of city inhabitants and continuing rural migration to urban areas demand innovative solutions supported by technology within a new concept of municipal management: smart cities. The initiative "Call Center and Information 156" of the city of Curitiba (Brazil), is examined in this paper with two main purposes: to analyze this smart initiative and carry out a comparative study with related initiative in other Brazilian city (Porto Alegre) and also an American city (Philadelphia). Two smart city models are used here to support the analysis, which concludes that certain manifestations fit into the smart concept while others move away from the concept. The comparative study has found the common, converging and diverging features of each initiative, conducting an evaluation based on smart cities framework. |
| Databáze: | OpenAIRE |
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