Ethnicity, Language Capacity, and Perception of Ethnic-Specific Services Agencies in Asian American and Pacific Islander Communities
| Autor: | Julian Chun-Chung Chow, Paige Wyatt Msw |
|---|---|
| Rok vydání: | 2003 |
| Předmět: |
education.field_of_study
ComputingMilieux_THECOMPUTINGPROFESSION business.industry media_common.quotation_subject Geography Planning and Development Population Ethnic group Mental health Focus group Feeling Agency (sociology) Medicine Pacific islanders Customer satisfaction education business Social psychology Demography media_common |
| Zdroj: | Journal of Immigrant & Refugee Services. 1:41-60 |
| ISSN: | 1536-2957 1536-2949 |
| DOI: | 10.1300/j191v01n03_03 |
| Popis: | This study examined (1) the ethnicity and language similarity between professional staff and service users, and (2) client satisfaction in ethnic-specific services (ESS) agencies serving Asian Americans and Pacific Islanders (AAPI). A combined method of agency survey and focus groups was used to collect the data. Findings indicate that ESS served a diverse AAPI population, although some ethnic and language sub-groups remain to be under served. Service users clearly prefer ESS, which is associated with a higher level of trust than mainstream services. However, staff simply sharing similar language or ethnic background does not automatically warrant trust. Trust is developed through a sense of respect that staff demonstrates within a cultural context. The feeling of trust is likely to determine AAPI clients' commitment to remain in treatment, a prior condition for achieving any desirable outcome. |
| Databáze: | OpenAIRE |
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