Frustration-driven process improvement
| Autor: | Richard J. Schonberger |
|---|---|
| Rok vydání: | 2018 |
| Předmět: |
Marketing
Computer science Process (engineering) business.industry media_common.quotation_subject 05 social sciences Internet privacy Process improvement Organizational culture Frustration Continuous mode 0502 economics and business 050211 marketing Business and International Management business ComputingMilieux_MISCELLANEOUS 050203 business & management media_common |
| Zdroj: | Business Horizons. 61:297-307 |
| ISSN: | 0007-6813 |
| DOI: | 10.1016/j.bushor.2017.11.015 |
| Popis: | When employees are empowered to continuously record their employment-related frustrations—doing so on accessible, visually prominent media—process improvement becomes upgraded to operate in a truly continuous mode. Frustrations are a superior target of process improvement in that they get at deep-seated concerns of people who have first-order process awareness and are most directly impacted by process failings. Recording frustrations not only provides a sound basis for pressing on to solutions, but it is also cathartic. The act of recording frustrations prominently on company-sanctioned media provides a positive outlet for the frustrations themselves. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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