How Restaurant Attributes Affect Customer Satisfaction: A Study Based on Sentiment Analysis, Neural Network Modelling and Kano Model Classification

Autor:	Huijin Lu, Huidan Tan, Chenwei Li, Xiaobo Xu
Rok vydání:	2023
Zdroj:	Lecture Notes in Business Information Processing ISBN: 9783031322983
DOI:	10.1007/978-3-031-32299-0_20
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::1772ece62ac125a4b2076512d5a03ef1 https://doi.org/10.1007/978-3-031-32299-0_20 Zobrazit plný text záznamu