Socioemotional wealth importance within family firm internal communication
| Autor: | Laura E. Marler, Emily Garrigues Marett, Kent Marett |
|---|---|
| Rok vydání: | 2018 |
| Předmět: |
Socioemotional selectivity theory
Strategy and Management media_common.quotation_subject 05 social sciences Economics Econometrics and Finance (miscellaneous) Exploratory research Internal communications 02 engineering and technology Content analysis Dominance (economics) Originality 020204 information systems 0502 economics and business 0202 electrical engineering electronic engineering information engineering Psychology Social psychology 050203 business & management Diversity (business) media_common Crisis communication |
| Zdroj: | Journal of Family Business Management. 8:22-37 |
| ISSN: | 2043-6238 |
| DOI: | 10.1108/jfbm-08-2017-0022 |
| Popis: | PurposeOne of the key characteristics that distinguishes the family business from other firms is the importance of accruing and maintaining socioemotional wealth (SEW). Using an experimental design, this exploratory study investigates the communication practices of family business leaders responding to employees responsible for a business disruption. The purpose of this paper is to determine whether managers take action to protect SEW while responding to a crisis.Design/methodology/approachThree employees of a family firm participated in the experiment. A family member employee and a non-family employee were instructed to write a message informing a family member leader of a business disruption they created (infecting a computer with malware). The family member leader then received these messages and wrote a response to each employee. These responses were then content analyzed to determine whether messages expressed SEW importance and to see if SEW content differed based on the recipient’s familial status.FindingsContent analysis of messages intended for family members and non-family employees indicated that messages intended for family members contain significantly different content associated with dimensions of Socioemotional Wealth Importance scale, particularly in terms of reinforcing family dominance, sustaining family continuity, and maintaining family enrichment.Originality/valueThis study is the first to examine crisis communication within the family firm and whether SEW endowment occurs via internal communication within the family firm. By utilizing an experiment, this study extends the SEW literature further by adding to the diversity of techniques utilized to study this topic. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
|