E-payment or cash on delivery: do e-retailers' ethics, trust, and value matter?

Autor: Garrouch, Karim, Bouhlel, Olfa, Mzoughi, Mohamed Nabil
Zdroj: International Journal of Electronic Marketing and Retailing; 2024, Vol. 15 Issue: 1 p46-67, 22p
Abstrakt: This research aims to explain the relative attitude toward e-payment in an online shopping situation, based on the perception of the online retailer's ethics. Ethics have not been previously verified as a factor explaining the e-payment attitude and choice. The study verifies its indirect impact, via trust and perceived value on the relative attitude toward e-payment. A survey was carried out using a self-administered questionnaire filled by 225 Saudi consumers who used to shop online and who have the possibility to use e-payment tools. One dimension of the perceived ethics is shown to be an indirect determinant factor of the e-payment attitude: the fulfilment/reliability. Perceived value and security are also verified as factors enhancing the positive attitude toward the use of e-payment.
Databáze: Supplemental Index